Shipping Policy
Processing, tracking, delivery estimates, customs, and parcel support.
Last updated: October 7, 2026
Processing
Orders are generally prepared within 1–5 business days, excluding weekends and holidays. Verification, availability, peak periods, or operational events may extend processing.
Delivery Estimates
Transit estimates shown at checkout or in order communications are not guarantees. Carriers, weather, customs, security checks, local conditions, and address issues may cause delays.
Shipping Charges
Available methods and charges are shown before checkout completion and may depend on destination, parcel size, weight, service level, and promotional terms.
Tracking
Tracking is provided when supported. Initial and later carrier scans may be delayed. For a delivered scan, check reception areas, household members, neighbors, and the carrier.
Address Accuracy
Customers must provide a complete and accurate address. Address changes cannot be guaranteed after processing begins, and reshipping costs caused by an incorrect address may be the customer’s responsibility.
International Orders
Customers are responsible for destination restrictions and applicable duties, taxes, brokerage, or import fees unless checkout states otherwise.
Damage or Loss
Contact support promptly with the order number, carrier information, and photographs when relevant. Keep all packaging and contents while the matter is reviewed.
Return Address
Do not return products to the business address or an address on a parcel label without written authorization. The approved return location may differ.